Customer Service Representative- Marketing & Social Media

TOPNOTCH EMPLOYMENT
  • Post Date: August 9, 2017
  • Apply Before: March 30, 2018
  • Applications 0
  • Views 86
Job Overview

This role supports our client’s self-service advertising customer base through chat, email and phone support.

 

Duties will include:

∙ Support and expand social media self-serve advertising customer base

∙ Demonstrate the value of advertising solutions and provide pre and post-sales support for all self-service products.

∙ Provide product and basic tool support to improve their experience and drive higher spend. ∙ Receive and log internal and/or external customer problem/request/issue and ensure proper  documentation

∙ Perform customer request/problem identification and follow defined procedures to resolve correctly

∙ Develop and maintain knowledge of customer and customer-specific business environment

∙ May perform follow-up on incidents with customer to ensure customer satisfaction

 

Basic Qualifications

∙ HS Diploma or GED Min 1-yr customer service

∙ Familiarity with online advertising products

∙ Superior communication skills

∙ Ability to work all shifts as required (including holidays)

∙ PC skills and keyboarding skills

∙ Experience using social media

 

Professional Skill Requirements

∙ Flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer

∙ Self-driven with attention to detail and follow through strong analytical and decision-making skills that demonstrate good judgment

∙ High level of professional customer service skills solutions mindset, helping nature, passion for the customer and customer experience

∙ Demonstrate speed, agility, critical thinking, and problem-solving skills in their work

∙ Ability to ramp up quickly

∙ Ability to multi-task and work under pressure

∙ Uses knowledge base and a sensible business approach to confidently make decisions

∙ Superior communication skills verbal, written, and listening skills.

 

Schedule: Normal business hours Monday-Friday

 

 

Duration: 12 month contract with possibility of extension

Hourly Pay Rate: $14.00

Onsite only no remote work

 

 

 

 

 

 

 

 

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